Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Kixie: AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Kixie when managers coaching reps live mid-call via whisper or barge matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI-powered sales communications platform combining a multi-line PowerDialer with conversation intelligence, call recording, transcription, and live coaching.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Kixie is an AI-powered communications platform for revenue teams that pairs high-volume outbound dialing with conversation intelligence and live call coaching. Its multi-line PowerDialer can auto-dial up to ten numbers in parallel, while AI human voice detection distinguishes real people from voicemail greetings, and ConnectionBoost uses local presence and spam-risk mitigation to improve pickup rates. Every call can be recorded and transcribed, then analyzed by Kixie's Conversation Intelligence layer, which provides AI-generated summaries, sentiment analysis, talk-ratio metrics, keyword detection, and a composite Call Strength Score so managers can coach without listening to every recording. Live Call Coaching lets managers listen, whisper, or barge into active calls in real time, and an AI assistant called Kai surfaces insights across calls. Calls, texts, outcomes, and recordings are logged automatically to connected CRMs, and Kixie integrates with HubSpot, Salesforce, Pipedrive, Zoho, and other systems. Compliance tooling checks Do Not Call lists. Kixie is a live, operating product as of 2025/2026, marketed to CRM-first sales teams that want a power dialer with built-in AI coaching. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Kixie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Kixie |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Multi-line PowerDialer (up to 10 parallel calls) with AI human voice detection |
| Standout feature | Conversation intelligence analyzing 100% of interactions | ConnectionBoost local presence and spam-risk mitigation to lift pickup rates |
| Team usage | Automated quality management and scoring across all calls | Call recording with automatic transcription |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Conversation Intelligence: AI summaries, sentiment analysis, talk ratio, keyword detection, Call Strength Score |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Live Call Coaching with listen, whisper, and barge modes |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Kai AI assistant and prebuilt analytics dashboards/leaderboards |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Kixie
Choose Kixie if you need outbound sdr teams running high-volume cold-calling with parallel dialing — strengths include combines high-volume parallel dialing with ai conversation intelligence in one platform.
Cresta
Kixie
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Kixie is strong for outbound sdr teams running high-volume cold-calling with parallel dialing. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Kixie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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