Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Kickscale: European AI sales meeting intelligence platform that records, transcribes, and analyzes sales calls, then automates notes, coaching, and CRM updates. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Kickscale when coaching sdrs and aes by reviewing how they handle objections and customer intent across calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
European AI sales meeting intelligence platform that records, transcribes, and analyzes sales calls, then automates notes, coaching, and CRM updates.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Kickscale is a sales meeting intelligence platform built in Vienna, Austria, for B2B sales and customer success teams. It automatically captures sales meetings and calls across Google Meet, Microsoft Teams, Zoom, and VoIP tools such as Aircall, then transcribes the conversation and runs AI analysis over the resulting transcript. From each recorded conversation it generates structured meeting notes, summaries, and suggested follow-up emails, and pushes the captured data into connected CRMs including HubSpot, Salesforce, Pipedrive, and Zoho without manual entry. Beyond note-taking, Kickscale layers on coaching and deal-intelligence features: it scores conversations, surfaces patterns across calls, supports multilingual conversations, and helps sales leaders review how reps handle objections and customer intent. The company positions itself as a European-built alternative to larger US conversation-intelligence platforms, emphasizing GDPR compliance, ISO 27001 certification, EU AI Act readiness, and support for local languages. It is aimed primarily at account executives, sales managers, and customer success managers at small and mid-sized businesses who want automated documentation, coaching visibility, and cleaner CRM data from their meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Kickscale is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Kickscale |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic recording and transcription of meetings across Google Meet, Microsoft Teams, Zoom, and VoIP tools like Aircall |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-generated meeting notes, summaries, and suggested follow-up emails |
| Team usage | Automated quality management and scoring across all calls | CRM sync with HubSpot, Salesforce, Pipedrive, and Zoho |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Conversation analysis, deal health scoring, and coaching recommendations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Multilingual conversation support for cross-border sales teams |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | GDPR compliance, ISO 27001 certification, and EU AI Act readiness |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Kickscale
Choose Kickscale if you need automatically documenting and summarizing sales calls so reps stay present in the conversation — strengths include european-built with strong data-privacy and compliance posture (gdpr, iso 27001).
Cresta
Kickscale
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Kickscale is strong for automatically documenting and summarizing sales calls so reps stay present in the conversation. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Kickscale is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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