Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. KI-note: Austrian AI transcription and meeting-minutes tool with European data processing, speaker labels, and Word/PDF export. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and KI-note when transcribing recorded interviews with speaker attribution matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Austrian AI transcription and meeting-minutes tool with European data processing, speaker labels, and Word/PDF export.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
KI-note is an Austrian transcription and meeting-documentation tool developed by KI-note GmbH, with support from CopeX GmbH and KI Company, and marketed as 'Made in Austria.' It converts audio recordings of meetings and interviews into text and produces automated summaries, with data processed within Europe (Austria) in line with GDPR. The tool supports a wide range of languages and offers speaker assignment so contributions can be attributed to the right participant. Users can refine the resulting protocol through a canvas-style editing interface and export the finished document as PDF or Word. KI-note accepts common audio formats such as M4A, WAV and MP3, and applies data-retention periods that vary by plan. It offers a free trial with a limited transcription allowance plus several paid tiers aimed at individuals through to larger organizations. By emphasizing fully GDPR-compliant processing inside Austria, KI-note targets German-speaking professionals and organizations that want automated minutes and transcripts while keeping meeting content within the EU. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); KI-note is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | KI-note |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Audio-to-text transcription for meetings and interviews |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automated AI summaries with speaker assignment |
| Team usage | Automated quality management and scoring across all calls | Canvas-style protocol editing interface |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Export to PDF and Word, with support for M4A, WAV and MP3 input |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Data processed in Austria with GDPR-compliant retention controls |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Audio-to-text transcription for meetings and interviews |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
KI-note
Choose KI-note if you need producing gdpr-compliant meeting minutes for austrian and dach organizations — strengths include european, austria-based processing with a gdpr-compliant focus.
Cresta
KI-note
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while KI-note is strong for producing gdpr-compliant meeting minutes for austrian and dach organizations. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and KI-note is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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