Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Kendo AI: AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Kendo AI when automatically scoring real sales calls against a chosen methodology matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI sales training and management platform with human-like roleplay, automated call scoring, and targeted coaching.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Kendo AI is an AI sales training and management platform that combines human-like roleplay simulations with automated call review and coaching. Reps practice against customizable AI prospects that raise realistic objections across call types including cold calls, discovery, and closing, using a custom prospect builder that lets teams set job titles, company sizes, and conversational styles. Beyond practice, Kendo automatically reviews real sales calls using custom scorecards built on methodologies such as BANT or MEDDPICC, providing consistent scoring and specific, actionable feedback rather than surface-level notes. The platform can ingest winning call recordings and analyze what made them successful so that those patterns inform coaching. A centralized context system organizes calls, scripts, frameworks, objections, and historical data so insights are shared across the team, and integrated coaching assigns targeted training to individual reps based on their identified weaknesses instead of generic group sessions. Kendo supports practicing in multiple languages with various accents and is positioned by its makers as an AI sales manager that makes human reps better. Customers cite reduced ramp time and lower onboarding costs. The product is actively operating in 2026 and serves sales teams looking to unify roleplay, call scoring, and analytics. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Kendo AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Kendo AI |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Human-like AI roleplay with a custom prospect builder |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automated call review using custom scorecards (BANT, MEDDPICC, etc.) |
| Team usage | Automated quality management and scoring across all calls | Analysis of winning call recordings to surface success patterns |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Centralized context system for calls, scripts, and objections |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Targeted coaching assignments based on individual rep weaknesses |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Multi-language and multi-accent practice support |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Kendo AI
Choose Kendo AI if you need practicing cold calls and discovery against tailored ai prospects — strengths include unifies roleplay practice, live-call scoring, and coaching in one platform.
Cresta
Kendo AI
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Kendo AI is strong for practicing cold calls and discovery against tailored ai prospects. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Kendo AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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