Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Kai for Chrome: A Chrome extension that transcribes and summarizes meetings entirely on-device in the browser, with no bot, no account, and no upload. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Kai for Chrome when generating quick meeting summaries and action items without any setup matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
A Chrome extension that transcribes and summarizes meetings entirely on-device in the browser, with no bot, no account, and no upload.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Kai is a Chrome extension that transcribes and summarizes meetings entirely within the browser, running the full pipeline on the user's own device. Built by Morgen, the team behind the Morgen calendar app, it captures audio from any meeting or audio tab in Chrome, including Google Meet, the Zoom web client, and Microsoft Teams, without sending a bot into the call and without requiring an account or sign-up. Recording is triggered with a keyboard shortcut from the meeting tab. Audio capture happens in an offscreen document inside the extension and is transcribed locally using a Whisper speech-to-text model running via WebGPU or WebAssembly, so the audio never leaves the machine. At the end of a call, a local language model produces a clean summary with decisions, topics, and action items, including who is responsible. A side-panel interface lets users follow the transcript live during the meeting, and notes can optionally be emailed to a team in one click, at which point only the final text is shared. This makes Kai well suited to individuals who want fast, private, browser-based meeting notes without installing a desktop app or adding a visible bot, with an initial focus on English-language meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Kai for Chrome is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Kai for Chrome |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Fully on-device transcription in the browser via Whisper on WebGPU or WebAssembly |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Bot-free capture from Google Meet, Zoom web, Teams, and any Chrome audio tab |
| Team usage | Automated quality management and scoring across all calls | No account or sign-up required to start transcribing |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Keyboard-shortcut recording with a live transcript side panel |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Local summaries with decisions, topics, and assigned action items |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | One-click optional email sharing of finished notes |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Kai for Chrome
Choose Kai for Chrome if you need privately transcribing google meet, zoom web, or teams calls inside chrome — strengths include audio and transcription stay on-device for strong privacy.
Cresta
Kai for Chrome
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Kai for Chrome is strong for privately transcribing google meet, zoom web, or teams calls inside chrome. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Kai for Chrome is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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