Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. JotMe: Multilingual AI meeting assistant offering live translation, transcription, and notes in many languages across major conferencing platforms. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and JotMe when client calls where participants speak different languages matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Multilingual AI meeting assistant offering live translation, transcription, and notes in many languages across major conferencing platforms.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
JotMe is an AI meeting assistant built around multilingual meetings and events, combining real-time translation, transcription and note generation in a single tool. Its live translation aims to preserve speaker context and intent while transcribing speech with speaker labels, and it can produce multilingual output so different participants can read transcripts, summaries and notes in their own language. After a session, JotMe generates structured meeting notes, summaries, key decisions and action items, and offers an 'Ask JotMe' feature for querying what was discussed without re-watching a recording. It can capture audio without requiring a bot to join the call, and also works as a standalone mobile app and Chrome extension, so it can be used for in-person conversations and events in addition to virtual meetings. JotMe integrates with major conferencing platforms including Zoom, Microsoft Teams, Google Meet and Webex, and lets teams share transcripts, notes and audio in each member's preferred language. It is aimed at organizations running multilingual operations, from internal cross-border meetings to client calls, conferences and live events where language differences would otherwise create friction. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); JotMe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | JotMe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time live translation across a large set of languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Multilingual transcription with speaker labels |
| Team usage | Automated quality management and scoring across all calls | AI meeting notes, summaries, key decisions and action items |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | 'Ask JotMe' query interface for past sessions |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Bot-free capture plus mobile app and Chrome extension |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Integrations with Zoom, Microsoft Teams, Google Meet and Webex |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
JotMe
Choose JotMe if you need cross-border teams holding meetings in multiple languages — strengths include strong multilingual translation and transcription focus.
Cresta
JotMe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while JotMe is strong for cross-border teams holding meetings in multiple languages. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and JotMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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