Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Jiminny: Conversation intelligence and coaching for revenue teams This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Jiminny when call review and training matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Conversation intelligence and coaching for revenue teams
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Jiminny is a conversation-intelligence and coaching platform for revenue teams that records, transcribes, and analyzes sales calls and meetings. It captures conversations across major conferencing platforms and dialers, generates summaries and action items, and provides analytics on talk-time, topics, and other signals so managers can coach reps effectively. Jiminny emphasizes a positive coaching culture: it makes it easy to review calls, leave feedback, and build call libraries of great conversations for training. It connects to CRMs so call data and next steps sync into the pipeline automatically, giving leaders visibility into deals and rep performance. Jiminny is typically adopted by mid-market sales and customer-success teams that want recording, coaching, and revenue intelligence in one platform. Because it is built around the sales workflow, it is most useful for organizations that treat coaching and call review as central to hitting their numbers. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Jiminny is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Jiminny |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Recording and transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries and action items |
| Team usage | Automated quality management and scoring across all calls | Coaching and call libraries |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Talk-time and topic analytics |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | CRM integrations |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Recording and transcription |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Jiminny
Choose Jiminny if you need sales coaching and feedback — strengths include strong, coaching-focused workflow.
Cresta
Jiminny
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Jiminny is strong for sales coaching and feedback. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Jiminny is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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