Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Jamworks: AI note-taking and captioning tool that turns lectures and meetings into transcripts, summaries, captions and interactive study aids. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Jamworks when generating summaries and flashcards from recorded classes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI note-taking and captioning tool that turns lectures and meetings into transcripts, summaries, captions and interactive study aids.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Jamworks is an AI-powered note-taking application focused on lectures, classes and meetings, with a strong emphasis on accessibility for students and educational institutions. It records or ingests spoken sessions and produces live captions and word-for-word transcripts with speaker titles, while automatically enhancing a user's own typed or handwritten notes using the lecture transcript. From each recording Jamworks generates AI summaries and highlights, breaks long sessions into digestible chapters, and lets users review content as captioned video clips, audio chapters and full transcripts. A built-in personal AI tutor, JamAI, uses the transcript of each session as reference material so learners can ask follow-up questions and get explanations on demand in many languages, and the tool can turn highlights into interactive flashcards and quiz-style study modes. Jamworks supports transcription and learning features across a range of languages and is designed with accessibility in mind, including screen-reader compatibility and standards-based compliance, making it especially useful for neurodivergent and disabled students. It works across mobile, tablet, laptop and web and integrates with major learning management systems, serving students, universities and other learners who need to capture and revisit spoken material. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Jamworks is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Jamworks |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Live captioning and word-for-word transcripts with speaker titles |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries and automatic chaptering of lectures and meetings |
| Team usage | Automated quality management and scoring across all calls | Note enhancement that refines a user's own notes using the transcript |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | JamAI personal tutor that answers questions using session transcripts in many languages |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Interactive flashcards and quiz-style study modes generated from content |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Captioned video clips and audio chapters for review |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Jamworks
Choose Jamworks if you need capturing and captioning university lectures for later study — strengths include strong accessibility focus suited to neurodivergent and disabled learners.
Cresta
Jamworks
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Jamworks is strong for capturing and captioning university lectures for later study. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Jamworks is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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