Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Interprefy: Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Interprefy when adding live ai captions and translation to a corporate webinar matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Enterprise platform offering AI speech translation and live captions plus remote human interpretation for meetings, webinars, and events.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Interprefy is an enterprise multilingual communication platform that enables organizations to run meetings and events in multiple languages simultaneously. It combines AI-powered speech translation and live captions with a large network of professional remote interpreters, allowing customers to choose AI, human interpretation, or a mix depending on the session. The AI side provides real-time speech-to-speech translation and AI captions and subtitles across thousands of language combinations, and the company has introduced an agent-style capability that lets attendees join meetings and receive live AI speech translation or captions in their chosen language. Interprefy positions its AI as context-aware and able to handle event-specific terminology with low-latency output. The platform is delivered through a web platform, mobile app, and custom integrations and is designed to work with major meeting platforms for in-person, hybrid, and virtual events, webinars, and broadcasts. It emphasizes enterprise readiness with ISO 27001 certification, end-to-end encryption, 24/7 technical support, and professional event and project-management services. Interprefy is actively operating in 2025/2026 with recent enterprise case studies, and it is best suited to organizations running large or high-stakes multilingual events that need reliability and the option of professional human interpreters alongside AI. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Interprefy is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Interprefy |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI speech-to-speech translation |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI live captions and subtitles across thousands of language combinations |
| Team usage | Automated quality management and scoring across all calls | Optional remote simultaneous interpretation by professional interpreters |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Attendee agent for joining meetings and receiving translation in a chosen language |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Web platform, mobile app, and custom meeting-platform integrations |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Enterprise security with ISO 27001 certification and end-to-end encryption |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Interprefy
Choose Interprefy if you need running a large multilingual conference with ai and human interpretation — strengths include offers both ai and professional human interpretation in one platform.
Cresta
Interprefy
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Interprefy is strong for running a large multilingual conference with ai and human interpretation. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Interprefy is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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