Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Interactio: Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Interactio when streaming interpreted audio to onsite attendees via a smartphone listener app matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Interactio is a software-defined conferencing and interpretation platform that powers multilingual meetings and events across hybrid, online, and onsite settings. It provides real-time interpretation through a network of certified human interpreters, AI translation as an alternative, and the ability to mix human and AI interpretation within a single meeting. The platform offers dedicated consoles for moderators, participants, interpreters, and AV control, along with an event customization panel and a smartphone listener app that lets onsite attendees stream interpreted audio directly to their phones. For virtual and hybrid sessions, Interactio integrates with major meeting platforms including Microsoft Teams, Zoom, and Webex, and it supports hardware-agnostic conferencing for physical rooms. The company reports a substantial operating footprint, citing millions of users and tens of thousands of events across many countries, and lists notable institutional and corporate clients. Interactio is actively operating in 2025/2026 with a live web platform and iOS and Android apps. It is best suited to organizations that run multilingual meetings, conferences, and parliamentary or institutional sessions and want enterprise-grade interpretation with the flexibility to combine human interpreters and AI translation alongside live captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Interactio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Interactio |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time human interpretation with certified interpreters |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI translation and mixed human-plus-AI interpretation in one meeting |
| Team usage | Automated quality management and scoring across all calls | Live captions for multilingual sessions |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Smartphone listener app for onsite attendees |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Integrations with Microsoft Teams, Zoom, and Webex |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Dedicated moderator, participant, interpreter, and AV control consoles |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Interactio
Choose Interactio if you need interpreting a hybrid conference for attendees on zoom, teams, or webex — strengths include supports onsite, hybrid, and fully virtual multilingual events.
Cresta
Interactio
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Interactio is strong for interpreting a hybrid conference for attendees on zoom, teams, or webex. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Interactio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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