Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Intella: Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Intella when generating arabic subtitles and translations for media content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Intella is an enterprise AI company specializing in Arabic-language voice and speech processing across more than 25 Arabic dialects. Its suite includes intellaVX, a speech-to-text engine the company reports at 95.73% accuracy with noise-robust transcription and speaker diarization; intellaCX, a call-center analytics product that transcribes and analyzes customer interactions for sentiment and friction patterns; intellaMX, an automated media translation and subtitling tool that handles dialectal nuance; and Ziila, an AI voice agent for inbound and outbound conversations. Capture is primarily voice and audio based, transcribing recorded or live conversations and media files, with output such as transcripts and subtitles. Intella offers on-premise or private-cloud deployment and builds industry-specific small language models rather than adapting general global models. It targets enterprises in banking, telecom, government, media, market research, insurance, healthcare, e-commerce, ed-tech, automotive, and real estate, primarily across the MENA region. Access is mainly through demo requests, with a free trial available for intellaMX.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Intella is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Intella |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Arabic speech-to-text supporting 25+ dialects with reported 95.73% accuracy |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Noise filtering and speaker diarization for multi-speaker audio |
| Team usage | Automated quality management and scoring across all calls | Call-center conversation analytics with sentiment and friction detection |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Automated media translation and subtitling with dialect awareness |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | AI voice agent (Ziila) for inbound and outbound calls |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | On-premise or private-cloud deployment options |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Intella
Choose Intella if you need transcribing and analyzing arabic-language call-center interactions for quality and sentiment — strengths include purpose-built arabic engine covering 25+ dialects, a gap most global transcription tools handle poorly.
Cresta
Intella
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Intella is strong for transcribing and analyzing arabic-language call-center interactions for quality and sentiment. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Intella is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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