Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. ibisScribe: Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and ibisScribe when teams that prefer microphone capture over installing a meeting bot matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
ibisScribe is an AI meeting minutes service developed by the Japanese company Ibis Inc. (株式会社アイビス). It is designed to be used directly in a web browser, with no app installation and no meeting bot required, capturing audio from a laptop microphone for in-person meetings or from web conferencing systems for online meetings. The tool performs AI speech recognition to transcribe discussions in real time, automatically recognizes and links speakers to their statements, and generates AI summaries when recording ends. Completed minutes can be exported in Word format, and the service includes a customizable dictionary for industry-specific terminology as well as adjustable prompts that shape how summaries are written. ibisScribe also offers real-time translation across many languages, plus sharing and permission management for distributing minutes within an organization. It is operated by a company holding ISO/IEC 27001 certification and Privacy Mark accreditation, which is positioned as a security and compliance assurance for business users in Japan. The service is actively operating, offers a free trial, and is sold on per-account monthly plans, with access to the company's related cloud storage and workspace services. It is positioned for Japanese businesses that want streamlined, browser-only meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); ibisScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | ibisScribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Browser-based transcription with no app install and no meeting bot required |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Real-time AI speech recognition for in-person and web meetings |
| Team usage | Automated quality management and scoring across all calls | Automatic speaker identification linking statements to speakers |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI-generated summaries with adjustable summarization prompts |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Word-format export of completed minutes |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Customizable terminology dictionary and multi-language translation |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
ibisScribe
Choose ibisScribe if you need japanese businesses needing compliant, browser-only meeting minutes — strengths include no bot or installation needed, which simplifies setup and privacy review.
Cresta
ibisScribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while ibisScribe is strong for japanese businesses needing compliant, browser-only meeting minutes. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and ibisScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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