Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Hyperbound: AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Hyperbound when reinforcing sales playbooks and objection handling before live calls matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Hyperbound is an AI-driven sales coaching and revenue-activation platform built for sales development reps, account executives, and revenue teams. Its core function is twofold: it generates lifelike AI buyer personas that reps can roleplay against, simulating cold calls, discovery calls, and objection handling, and it automatically scores reps' real customer conversations against custom methodology scorecards. The AI personas are designed to push back like real prospects, handle objections, and adapt to what the rep says, giving teams a safe environment to practice before live calls. On the analysis side, Hyperbound ingests recorded calls and evaluates them against frameworks such as MEDDIC, BANT, Challenger, Sandler, and SPIN, or custom proprietary scorecards, surfacing specific coaching moments without manual QA review. It integrates with conversation-intelligence and sales-engagement tools as well as Salesforce and HubSpot, so scoring results flow into existing workflows. Founded in 2023 and a Y Combinator company, Hyperbound is aimed at organizations that want to shorten rep ramp time, reinforce playbooks, and tie practice directly to deal outcomes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Hyperbound is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Hyperbound |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automated scoring of real customer calls against custom scorecards |
| Team usage | Automated quality management and scoring across all calls | Support for sales methodologies like MEDDIC, BANT, Challenger, Sandler, and SPIN |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Coaching playlists that surface skill gaps from scored calls |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Integrations with CRM and conversation-intelligence/sales-engagement tools |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Hyperbound
Choose Hyperbound if you need onboarding and ramping new sdrs and aes with repeatable roleplay practice — strengths include combines ai roleplay practice with scoring of real calls in one platform.
Cresta
Hyperbound
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Hyperbound is strong for onboarding and ramping new sdrs and aes with repeatable roleplay practice. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Hyperbound is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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