Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Honeit: Interview intelligence platform for recruiting and RPO teams with built-in calling, AI transcription, and shareable interview soundbites. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Honeit when sharing candidate audio highlights with hiring teams matters most. Run both through a week of actual calls to see which suits your workflow.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Interview intelligence platform for recruiting and RPO teams with built-in calling, AI transcription, and shareable interview soundbites.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Honeit is an interview intelligence platform designed for recruiting, talent acquisition, and RPO teams that combines communication tools with AI-assisted call transcription and note-taking. It provides built-in phone, video, SMS, and VoIP capabilities with local phone numbers for compliant candidate communication, plus an AI notetaker compatible with Zoom, Teams, and Google Meet. During screening and interview calls, Honeit transcribes conversations, takes notes, and lets recruiters extract soundbites and audio highlights that can be shared directly with hiring teams in candidate presentations. The platform supports skills-based interview scorecards built around competency frameworks for standardized assessment, and offers blind candidate presentations that hide names and photos to reduce bias. Recruiting analytics track metrics such as time-to-schedule, time-to-screen, and time-to-submit, giving teams visibility into how their pipeline is performing. Honeit also includes consent and compliance management and candidate identity verification, and is SOC 2 Type II certified. By turning phone and video screens into structured, searchable, and shareable data, Honeit aims to speed up candidate delivery and improve collaboration between recruiters and hiring managers. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Honeit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Honeit |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Built-in phone, video, SMS, and VoIP calling with local numbers |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI-assisted call transcription and note-taking |
| Team usage | Automated quality management and scoring across all calls | AI notetaker compatible with Zoom, Teams, and Google Meet |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Interview soundbite and audio highlight extraction for candidate presentations |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Skills-based scorecards and competency frameworks |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Blind candidate presentations for bias reduction |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Honeit
Choose Honeit if you need recording and transcribing recruiter screening calls — strengths include combines calling, transcription, and candidate presentation in one tool.
Cresta
Honeit
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Honeit is strong for recording and transcribing recruiter screening calls. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Honeit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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