Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. HiDock: AI note-taking hardware (docks, recorders, mini devices) paired with the HiNotes app to transcribe and summarize meetings. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and HiDock when capturing phone calls and bluetooth-earphone conversations for notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI note-taking hardware (docks, recorders, mini devices) paired with the HiNotes app to transcribe and summarize meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
HiDock is a hardware-and-software brand built around capturing meeting audio and turning it into transcripts and summaries through its companion HiNotes service. The product line includes USB-C docking stations such as the H1E and the O1 meeting-room dock, the HiDock P1 voice recorder for Bluetooth earphones, and the P1 mini for capturing phone calls and in-person conversations. The devices capture two-way audio from video calls, phone calls, and face-to-face meetings, including a proprietary BlueCatch technology that records through standard Bluetooth earbuds. Captured audio is sent to HiNotes, which auto-transcribes it and generates AI summaries using tailored templates organized by profession, such as sales, engineering, HR, and education. HiDock markets unlimited AI transcription across many languages, and because recording happens on the device or dock rather than through a meeting bot, no extra participant needs to join the call. The approach suits people who hold in-person or mixed meetings and want a dedicated capture device rather than a browser bot. HiNotes is available as a mobile and web app that turns recordings into searchable, actionable notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); HiDock is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | HiDock |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Hardware capture devices (docks, recorders, phone-call mini) for video, phone, and in-person meetings |
| Standout feature | Conversation intelligence analyzing 100% of interactions | HiNotes companion app for transcription and AI summaries |
| Team usage | Automated quality management and scoring across all calls | BlueCatch recording through standard Bluetooth earphones |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Profession-specific summary templates |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Multi-language transcription support |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Bot-free capture that does not require others to join via an assistant |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
HiDock
Choose HiDock if you need recording and summarizing in-person and conference-room meetings — strengths include dedicated hardware works well for in-person and mixed meetings, not just web calls.
Cresta
HiDock
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while HiDock is strong for recording and summarizing in-person and conference-room meetings. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and HiDock is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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