Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Happy Scribe: Transcription/subtitling and GDPR-friendly meeting notes, 150+ languages The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Happy Scribe when creating subtitles and captions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Transcription/subtitling and GDPR-friendly meeting notes, 150+ languages
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Happy Scribe is a transcription and subtitling platform that converts audio and video into accurate text and captions across a wide range of languages. It offers both automatic and human-made transcription and subtitles, letting users balance speed against accuracy depending on the project. Happy Scribe is widely used to transcribe recorded meetings, interviews, podcasts, and videos, and to create subtitles for content, with an in-browser editor for reviewing and correcting transcripts and exporting them in many formats. Its strong language coverage and subtitle tools make it popular with content creators, researchers, and international teams that need reliable text and captions from recordings. Because it focuses on processing recorded audio and video rather than acting as a live meeting bot, it is typically used to handle existing files or recordings. Happy Scribe is valued for its breadth of languages, flexible automatic-versus-human options, and solid subtitle and export capabilities for turning recordings into usable text. Platforms: Web / upload audio and video. Integrations: Zapier. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Happy Scribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Happy Scribe |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Automatic and human transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Subtitles and captions |
| Team usage | Automated quality management and scoring across all calls | Wide multi-language support |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | In-browser transcript editor |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Multi-format export |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Automatic and human transcription |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Happy Scribe
Choose Happy Scribe if you need transcribing recordings and interviews — strengths include strong language and subtitle support.
Cresta
Happy Scribe
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Happy Scribe is strong for transcribing recordings and interviews. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Happy Scribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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