Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. FlashRev: AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and FlashRev when reviewing recorded calls with ai summaries and sentiment for coaching matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI parallel dialer within the FlashLabs go-to-market platform, with call recording, real-time conversation analysis, and AI summaries.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
FlashRev is the AI go-to-market product from FlashLabs (previously branded FlashIntel) that pairs outbound calling with conversation intelligence for B2B sales teams. Its AI parallel dialer places multiple outbound calls at once and connects reps instantly when a prospect answers, skipping unanswered calls and answering machines so sellers focus on live conversations. The platform records and tracks calls and analyzes each connected conversation in real time, automatically generating intent labels, converting transcripts into concise summaries, and identifying conversation sentiment at scale to support review and coaching. FlashRev positions itself as a broader revenue platform that combines prospecting data, omnichannel engagement across email, SMS, social, and calls, and AI sales-development automation, with the parallel dialer as one component of that suite. It integrates with common CRMs and sales-engagement tools such as Salesforce, HubSpot, Salesloft, and Outreach. The product is live and marketed to outbound and revenue teams; FlashLabs publicly announced an unlimited parallel-dialing capability and continues to develop the platform into 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); FlashRev is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | FlashRev |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | AI parallel dialer connecting reps to live answers |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Call recording and call tracking |
| Team usage | Automated quality management and scoring across all calls | Real-time conversation analysis with automatic intent labels |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | AI-generated call summaries from transcripts |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Conversation sentiment analysis at scale |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Omnichannel outreach across calls, email, SMS, and social |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
FlashRev
Choose FlashRev if you need outbound teams running high-volume parallel-dialing campaigns — strengths include combines parallel dialing with conversation intelligence and summaries.
Cresta
FlashRev
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while FlashRev is strong for outbound teams running high-volume parallel-dialing campaigns. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and FlashRev is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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