Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. Fast Rekap: iOS meeting recorder that transcribes conversations and turns them into structured summaries, presentation slides, and mind maps with chat-with-transcript Q&A. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and Fast Rekap when capturing lectures or classes and generating mind maps for study matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
iOS meeting recorder that transcribes conversations and turns them into structured summaries, presentation slides, and mind maps with chat-with-transcript Q&A.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Fast Rekap (also branded FastRekap AI) is an iOS application that records meetings, lectures, and voice memos, transcribes them into text, and instantly generates structured outputs. Beyond a standard transcript, the app produces concise AI summaries that highlight key decisions and action items, and it can automatically convert the captured content into presentation slide decks and visual mind maps, which sets it apart from notetakers that produce only text notes. A smart Q&A feature lets users chat with a transcript and receive context-aware answers based on the meeting content. Notes are saved, searchable, and shareable, with PDF export and automatic email delivery of summaries and full transcripts after each recording. The app supports a wide range of languages (the listing cites support across many languages including Spanish, French, German, Chinese, Japanese, Korean, Arabic, Russian, and Vietnamese). Fast Rekap was first released in September 2025 and is actively updated, available on the Apple App Store for iPhone. It targets professionals, students, and anyone who needs to turn spoken sessions into organized, presentable documentation quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); Fast Rekap is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | Fast Rekap |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | One-tap recording and accurate speech-to-text transcription |
| Standout feature | Conversation intelligence analyzing 100% of interactions | AI summaries highlighting decisions and action items |
| Team usage | Automated quality management and scoring across all calls | Automatic generation of presentation slide decks |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Mind-map generation from transcripts |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Chat-with-transcript Q&A |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | PDF export and automatic email delivery of summaries and transcripts |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
Fast Rekap
Choose Fast Rekap if you need recording meetings and turning them into shareable slide decks — strengths include goes beyond notes to produce slides and mind maps.
Cresta
Fast Rekap
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while Fast Rekap is strong for recording meetings and turning them into shareable slide decks. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and Fast Rekap is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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