Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. EventCAT: AI platform that delivers real-time subtitles and voice interpretation in 50+ languages for conferences, webinars, and online meetings. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and EventCAT when adding real-time translation and captions to zoom, teams, or google meet webinars matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
AI platform that delivers real-time subtitles and voice interpretation in 50+ languages for conferences, webinars, and online meetings.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EventCAT is an AI-powered real-time interpretation and subtitling platform built by XL8 Inc. for meetings, webinars, and live conferences. It converts spoken audio into live captions and synthesized voice translation across more than 50 languages, allowing multilingual audiences to follow sessions without traditional interpreter booths. The platform offers two products: an OnlineMeeting mode that integrates with Zoom, Google Meet, and Microsoft Teams, and a Conference mode designed for in-person and hybrid events. For conferences, each session generates a unique QR code so attendees can view or listen to captions in their preferred language on a phone or tablet, while subtitles can also be projected on main event screens and pushed to YouTube and OBS streams. EventCAT exposes two processing modes, one tuned for low latency and one tuned for accuracy, and supports custom glossaries for industry and company-specific terminology. After an event it produces downloadable transcripts in multiple languages and AI-generated summaries. The service advertises SOC 2 certification and a stated policy of not storing or training on user data, and it is actively operating in 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); EventCAT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | EventCAT |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Real-time AI subtitles and synthesized voice interpretation in 50+ languages |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Conference mode with per-session QR codes for attendees plus main-screen subtitle display |
| Team usage | Automated quality management and scoring across all calls | Integrations with Zoom, Google Meet, Microsoft Teams, YouTube, and OBS |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Selectable speed-prioritized and accuracy-prioritized translation modes |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Custom glossaries for industry and proper-noun accuracy |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Post-event downloadable multilingual transcripts and AI summaries |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
EventCAT
Choose EventCAT if you need providing multilingual live subtitles and audio at in-person conferences and seminars — strengths include combines both live captions and voice interpretation in one platform.
Cresta
EventCAT
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while EventCAT is strong for providing multilingual live subtitles and audio at in-person conferences and seminars. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and EventCAT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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