Cresta: Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence. aiOla: Voice AI platform for field teams that captures spoken post-meeting debriefs and pushes data into CRM. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Cresta when assisting contact-center agents in real time during customer conversations matters most, and aiOla when outside sales teams keeping crm data complete after site visits matters most. Try them side by side on real calls before deciding — needs vary by team.
Enterprise contact-center AI platform combining real-time agent assist, autonomous AI agents, and conversation intelligence.
Voice AI platform for field teams that captures spoken post-meeting debriefs and pushes data into CRM.
Cresta is an enterprise customer-experience AI platform that unifies human and AI agents across voice and digital channels. It captures conversations through integrations with major contact-center systems such as Genesys, NICE, Salesforce, Twilio, and Amazon Connect, then analyzes those interactions at scale to surface behavioral insights and deliver real-time guidance. Its Agent Assist listens to live conversations and provides agents with in-the-moment suggestions, knowledge, and next-best actions, while a Knowledge Agent proactively surfaces context-aware answers without manual prompting. Cresta's conversation intelligence analyzes 100% of interactions to identify the behaviors that drive outcomes, and its automated quality management scores conversations across the board so supervisors gain visibility without manual sampling. The platform also offers autonomous AI agents that can resolve customer conversations end to end, plus an Agent Operations Center that gives supervisors real-time visibility and intervention tools across both human and AI-led conversations. Cresta is built for large enterprise contact centers in industries such as financial services, travel and hospitality, telecommunications, insurance, and healthcare that need real-time assistance, coaching, and analytics at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
aiOla is a voice AI platform built for field teams that lets reps and frontline workers capture data by speaking naturally and automatically push it into systems like Salesforce. For field and in-person sales, aiOla provides a personal voice agent that a rep can talk to after a meeting to record a post-meeting debrief, which the platform converts into structured CRM records without manual typing. Its speech technology is designed to understand industry jargon, accents, and dialects across many languages and to work in noisy real-world environments such as stores, sites, and vehicles. Beyond sales debriefs, aiOla supports field workflows including inspections, safety checks, and compliance audits, but for sales teams the core value is turning spoken meeting summaries into clean, complete CRM data. The platform targets field-based sales and operations teams across industries such as consumer goods, pharmaceuticals, airlines, and retail. aiOla is actively operating in 2025 and 2026, with named enterprise customers and public recognition demonstrating ongoing operation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Cresta is a free tier with paid upgrades (freemium); aiOla is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Cresta | aiOla |
|---|---|---|
| Core capability | Real-time Agent Assist with live suggestions and knowledge | Voice agent for spoken post-meeting field sales debriefs |
| Standout feature | Conversation intelligence analyzing 100% of interactions | Automatic conversion of speech into structured CRM records |
| Team usage | Automated quality management and scoring across all calls | Salesforce and workflow integration for field data |
| Integrations | Knowledge Agent that proactively surfaces context-aware answers | Speech recognition tuned for jargon, accents, and noisy environments |
| Languages & capture | Autonomous AI agents for end-to-end conversation resolution | Prebuilt workflows for inspections, safety, and compliance |
| Best-fit workflow | Integrations with Genesys, NICE, Salesforce, Twilio, and Amazon Connect | Voice agent for spoken post-meeting field sales debriefs |
Cresta
Choose Cresta if you need assisting contact-center agents in real time during customer conversations — strengths include delivers real-time guidance during live conversations, not just post-call review.
aiOla
Choose aiOla if you need field sales reps dictating post-meeting debriefs into crm — strengths include designed for in-person and field sales rather than virtual calls.
Cresta
aiOla
It depends on your workflow. Cresta is strong for assisting contact-center agents in real time during customer conversations, while aiOla is strong for field sales reps dictating post-meeting debriefs into crm. Both transcribe and summarize meetings.
Cresta is a free tier with paid upgrades and aiOla is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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