CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Otter.ai: Real-time meeting transcription, summaries and conversational AI search We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Otter.ai when note-taking for interviews and lectures matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Real-time meeting transcription, summaries and conversational AI search
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Otter.ai joins Zoom, Google Meet, and Microsoft Teams calls to transcribe them live, identify speakers, and generate summaries with action items. The free Basic plan includes 300 transcription minutes per month; paid plans raise the minute cap, allow longer meetings, and add advanced AI workflows and team features. Otter integrates with Salesforce, HubSpot, and Zapier, and offers an MCP server for AI assistants.
Best suited for
CallMiner is custom pricing (contact sales); Otter.ai is from $8.33/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Otter.ai |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Live transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker ID |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | CRM integrations |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Live transcription |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Speaker ID |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Otter.ai
Choose Otter.ai if you need live transcription you can read during the meeting — strengths include free plan with 300 transcription minutes per month.
CallMiner
Otter.ai
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Otter.ai is strong for live transcription you can read during the meeting. Both transcribe and summarize meetings.
CallMiner is custom pricing and Otter.ai is from $8.33/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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