CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Carv: AI assistant for recruiters that records, transcribes, and takes notes during interviews and intake calls, then drafts documents and updates the ATS. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Carv when generating job descriptions from intake calls with hiring managers matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI assistant for recruiters that records, transcribes, and takes notes during interviews and intake calls, then drafts documents and updates the ATS.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Carv is an AI platform for recruiters that records, transcribes, and takes notes during interviews, intake calls, and hiring meetings so recruiters can stay present in the conversation rather than typing notes. During candidate interviews it captures a full verbatim transcript, flags any planned questions that went unanswered at the end of the call, and uses the transcript to auto-generate a candidate profile. For intake calls with hiring managers, Carv captures the requirements discussed and can automatically draft a job description in the recruiter's own style and tone of voice. Beyond note-taking, Carv positions itself as an agentic recruiting assistant that takes over repetitive administrative work, from document creation to updating the applicant tracking system, and includes an AI companion that carries context about how the user works. The platform integrates with ATS and HR systems and offers analytics and insights across recruiting activity. By turning recruiting conversations into structured notes, profiles, and documents, Carv aims to cut down on coordination and admin time so recruiters can focus on connecting with candidates and hiring managers. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Carv is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Carv |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Records, transcribes, and takes notes during interviews, intakes, and meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Full verbatim interview transcription with unanswered-question flagging |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Auto-generated candidate profiles from interview transcripts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Automatic job description drafting from intake calls |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | ATS and HR system integrations with automated updates |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI companion that retains context on the recruiter's workflow |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Carv
Choose Carv if you need transcribing and summarizing candidate interviews hands-free — strengths include captures both candidate interviews and hiring-manager intake calls.
CallMiner
Carv
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Carv is strong for transcribing and summarizing candidate interviews hands-free. Both transcribe and summarize meetings.
CallMiner is custom pricing and Carv is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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