CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. KUDO: Live speech translation and AI captions platform for multilingual meetings, webinars, and events. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and KUDO when adding live translated captions to webinars and conferences matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Live speech translation and AI captions platform for multilingual meetings, webinars, and events.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
KUDO is a live speech translation and captioning platform that lets organizations run meetings, webinars, and events in multiple languages using both AI and professional human interpreters. Its AI Speech Translator delivers real-time translated audio and captions across a large number of languages, with options to use full AI speech and captions for broadcasts like keynotes and town halls or captions-only mode to reduce latency in interactive discussions. KUDO offers a native integration with Microsoft Teams and an embeddable widget for other platforms such as Zoom, allowing attendees to access translated audio and captions in real time. Participants can scan a QR code displayed on screen, choose their preferred language, and immediately begin hearing translated audio or reading live captions, and the service is browser-based with low bandwidth requirements. Beyond AI, KUDO provides access to a large network of professional interpreters for spoken and sign languages. It is used for internal and external company meetings, all-hands meetings, sales kick-offs, training, product launches, research, board and investor meetings, and large hybrid events. KUDO is an established, actively operating enterprise platform for multilingual communication. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); KUDO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | KUDO |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time AI speech translation and captions in many languages |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI captions-only mode to reduce latency in interactive meetings |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Native Microsoft Teams integration and embeddable widget for other platforms |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | QR code and link access for attendees to pick their language |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Access to a large network of professional human interpreters |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Browser-based delivery with low bandwidth use |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
KUDO
Choose KUDO if you need hosting multilingual all-hands meetings and town halls — strengths include combines ai translation with optional professional human interpreters.
CallMiner
KUDO
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while KUDO is strong for hosting multilingual all-hands meetings and town halls. Both transcribe and summarize meetings.
CallMiner is custom pricing and KUDO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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