Gistly: Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis. Otter.ai: Real-time meeting transcription, summaries and conversational AI search The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Gistly when contact centers auditing 100% of agent calls for qa scoring and coaching matters most, and Otter.ai when note-taking for interviews and lectures matters most. Run both through a week of actual calls to see which suits your workflow.
Gistly is an AI conversation intelligence platform that transcribes and audits 100% of contact-center calls for quality assurance and compliance, with native Indic code-switching analysis.
Real-time meeting transcription, summaries and conversational AI search
Gistly is an AI conversation intelligence platform built for contact centers and BPOs that handle sales, support, and collections calls. It transcribes calls in 100+ languages with speaker identification and business-vocabulary tuning, then runs automated QA scoring against custom scorecards so teams can audit every conversation instead of sampling a handful. The platform surfaces time-stamped compliance flags, quality flags, sentiment and objection analysis, and AI call summaries tied to outcomes, plus real-time agent coaching and analytics. A distinguishing feature is its handling of multilingual and Indic code-switching audio, following conversations that mix Hindi, Tamil, Telugu, and other regional languages with English mid-sentence. Gistly also offers Voice AI monitoring to test and continuously watch AI agents in production, including hallucination detection. It integrates with platforms such as NICE, Salesforce, Zoho, Freshworks, HubSpot, and Genesys, and supports API and webhook connections. It is used by organizations including upGrad, Teachmint, and 21K School, primarily serving QA managers and operations leaders who need full-coverage call auditing.
Best suited for
Otter.ai joins Zoom, Google Meet, and Microsoft Teams calls to transcribe them live, identify speakers, and generate summaries with action items. The free Basic plan includes 300 transcription minutes per month; paid plans raise the minute cap, allow longer meetings, and add advanced AI workflows and team features. Otter integrates with Salesforce, HubSpot, and Zapier, and offers an MCP server for AI assistants.
Best suited for
Gistly is a free tier with paid upgrades (paid); Otter.ai is from $8.33/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Gistly | Otter.ai |
|---|---|---|
| Core capability | Call transcription in 100+ languages with speaker identification | Live transcription |
| Standout feature | Automated QA scoring of every call using custom scorecards | Speaker ID |
| Team usage | Time-stamped compliance and quality flags for 100% auditing | AI summaries |
| Integrations | Native Indic code-switching analysis (e.g. Hindi-English, Tamil-English) | CRM integrations |
| Languages & capture | AI call summaries plus real-time agent coaching and analytics | Live transcription |
| Best-fit workflow | Voice AI agent monitoring with hallucination detection | Speaker ID |
Gistly
Choose Gistly if you need contact centers auditing 100% of agent calls for qa scoring and coaching — strengths include audits 100% of calls rather than a small manual sample, with no extra qa headcount.
Otter.ai
Choose Otter.ai if you need live transcription you can read during the meeting — strengths include free plan with 300 transcription minutes per month.
Gistly
Otter.ai
It depends on your workflow. Gistly is strong for contact centers auditing 100% of agent calls for qa scoring and coaching, while Otter.ai is strong for live transcription you can read during the meeting. Both transcribe and summarize meetings.
Gistly is a free tier with paid upgrades and Otter.ai is from $8.33/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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