Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. ZMEETING: AI meeting-minutes service by Hmcomm that automatically transcribes Zoom and Microsoft Teams meetings, identifies speakers, and supports multilingual transcription. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and ZMEETING when department-wide meeting transcription deployments matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI meeting-minutes service by Hmcomm that automatically transcribes Zoom and Microsoft Teams meetings, identifies speakers, and supports multilingual transcription.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
ZMEETING is an AI meeting-minutes tool developed by Hmcomm Co., Ltd., a Japanese company that originated from a national research institute and uses its own speech-recognition technology. The service automatically transcribes both online and in-person conversations, with the vendor reporting speech-recognition accuracy of over 90 percent. ZMEETING integrates with web conferencing platforms including Zoom and Microsoft Teams to join and transcribe meetings, and it supports real-time speech-to-text with speaker identification on higher-tier plans. Beyond transcription, the platform offers automatic filler-word removal, a custom dictionary for specialized terminology, and multilingual transcription and translation across Japanese, English, and additional languages such as Chinese, Korean, and others depending on plan and options. Higher-tier licenses add features like speaker-emotion recognition and quantified meeting-atmosphere analysis. ZMEETING runs in modern browsers on Windows and macOS and supports login via Google and Microsoft accounts, with various storage integrations. It is licensed by the number of simultaneous meetings rather than per user, making it suited to department-wide deployment. The product is actively maintained, with company updates dated through 2025. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); ZMEETING is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | ZMEETING |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic transcription of Zoom and Microsoft Teams meetings |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Speaker identification on higher-tier plans |
| Team usage | Automated call summaries with highlights, topics, and next steps | Multilingual transcription and translation (Japanese, English, and more) |
| Integrations | Sentiment detection and conversation categorization across interactions | Custom dictionary for specialized terminology |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Automatic filler-word removal |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Emotion recognition and meeting-atmosphere analysis on upper tiers |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
ZMEETING
Choose ZMEETING if you need automatically generating minutes for zoom or teams calls — strengths include proprietary speech-recognition technology from a research-derived vendor.
Eleveo
ZMEETING
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while ZMEETING is strong for automatically generating minutes for zoom or teams calls. Both transcribe and summarize meetings.
Eleveo is custom pricing and ZMEETING is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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