Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Fathom: AI meeting assistant with a generous free tier — unlimited recording and transcription plus instant AI summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Fathom when sales teams using summary templates matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI meeting assistant with a generous free tier — unlimited recording and transcription plus instant AI summaries.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Fathom (fathom.ai) records, transcribes, and summarizes meetings across Zoom, Google Meet, and Microsoft Teams. Its free plan is unusually generous: unlimited recording and transcription with instant AI summaries. Paid plans add 15+ summary templates (BANT, Sandler, etc.), AI action items, CRM sync (HubSpot, Salesforce), and a bot-free capture option (beta on Mac).
Best suited for
Eleveo is custom pricing (contact sales); Fathom is from $16/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Fathom |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Unlimited free recording |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI summary templates |
| Team usage | Automated call summaries with highlights, topics, and next steps | Bot-free option (Mac beta) |
| Integrations | Sentiment detection and conversation categorization across interactions | CRM sync |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Unlimited free recording |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | AI summary templates |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Fathom
Choose Fathom if you need solo users and small teams wanting the most generous free recording — strengths include unlimited recording and transcription on the free plan.
Eleveo
Fathom
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Fathom is strong for solo users and small teams wanting the most generous free recording. Both transcribe and summarize meetings.
Eleveo is custom pricing and Fathom is from $16/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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