Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Yating: Taiwan-built AI speech-to-text app for classes, meetings, and interviews, optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Yating when professionals capturing meetings and interviews in taiwan matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Taiwan-built AI speech-to-text app for classes, meetings, and interviews, optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Yating is an AI speech-to-text application developed by AILabs, a privately funded Taiwan-based company, and is described as a handy tool for classes, meetings, interviews, and everyday moments worth saving. It converts speech and voice to text and is notable for being optimized for languages and accents commonly used in Taiwan, handling Mandarin, Taiwanese, English, Japanese, and Cantonese, including sentences that switch between Chinese and English mid-thought. The app offers live transcription that can dictate audio from a microphone in real time as well as transcription of recorded audio and uploaded audio or video files. It includes a subtitle mode for accessibility, speaker identification with timestamps, and is available across mobile, web, and a Chrome plugin. An API is offered for batch processing and automatic speech recognition, and the company emphasizes a privacy-focused approach, stating it does not sell user data and that its technology and data are developed locally in Taiwan. Yating is named after a professional shorthand typist, reflecting its goal of accurate, fast transcription. The application remains active with recent updates, and it is positioned for students, podcasters, researchers, data analysts, and people who are hard of hearing. A free tier is available on iPhone alongside other offerings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Yating is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Yating |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Live microphone transcription plus transcription of recorded and uploaded files |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Optimized for Taiwanese-accent Mandarin and Mandarin-English code-switching |
| Team usage | Automated call summaries with highlights, topics, and next steps | Support for Mandarin, Taiwanese, English, Japanese, and Cantonese |
| Integrations | Sentiment detection and conversation categorization across interactions | Speaker identification with timestamps |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Subtitle mode for accessibility |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Cross-platform: mobile, web, and Chrome plugin |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Yating
Choose Yating if you need students transcribing lectures and classes in mandarin or mixed mandarin-english — strengths include strong handling of taiwanese-accent mandarin and chinese-english code-switching.
Eleveo
Yating
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Yating is strong for students transcribing lectures and classes in mandarin or mixed mandarin-english. Both transcribe and summarize meetings.
Eleveo is custom pricing and Yating is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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