Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Wordly: AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Wordly when real-time translation for internal multilingual meetings matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI live captioning, translation, transcription, and summary platform for meetings, events, and conferences in dozens of languages.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Wordly is an AI-powered platform that provides live captioning, real-time translation, transcripts, and summaries for meetings and events without requiring human interpreters. As a speaker talks, Wordly captures the meeting audio and processes it in real time to generate captions and translations in dozens of languages, which attendees access on their own phone, tablet, or computer through a link or QR code with no app download required. It works for in-person events as well as virtual and hybrid sessions running on Zoom, Microsoft Teams, Google Meet, and Webex, scaling from small internal meetings to large multi-thousand-attendee conferences. The platform supports two-way translation and custom glossaries to improve accuracy for organization-specific terms, and produces post-event transcripts and summaries. Wordly is aimed at corporations, associations, nonprofits, government agencies, educational institutions, and event organizers that need multilingual accessibility and recordkeeping. It emphasizes enterprise compliance with certifications and standards such as SOC 2 Type II, ISO 27001, GDPR, HIPAA, and accessibility mandates, positioning it as an accessibility and language-access solution rather than a personal note-taker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Wordly is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Wordly |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time AI captioning and translation in dozens of languages |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Attendee access via link or QR code, no download required |
| Team usage | Automated call summaries with highlights, topics, and next steps | Transcripts and post-event summaries |
| Integrations | Sentiment detection and conversation categorization across interactions | Custom glossaries for organization-specific terminology |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Support for in-person, virtual, and hybrid events |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Integration with Zoom, Teams, Google Meet, and Webex |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Wordly
Choose Wordly if you need live multilingual captioning at conferences and large events — strengths include multilingual captioning and translation without human interpreters.
Eleveo
Wordly
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Wordly is strong for live multilingual captioning at conferences and large events. Both transcribe and summarize meetings.
Eleveo is custom pricing and Wordly is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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