Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Wildix Revenue Intelligence: AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Wildix Revenue Intelligence when revenue and customer-success leaders tracking sentiment and deal-relevant signals matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI revenue intelligence built into the Wildix unified communications platform, analyzing recorded sales calls, video meetings, and chats with conversation analytics and natural-language dashboards.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Wildix Revenue Intelligence is an AI-powered conversation analytics product launched by unified-communications vendor Wildix in April 2026 and embedded directly into the company's UCaaS ecosystem. Rather than acting as a standalone notetaker, it sits on top of the communications stack and analyzes recorded interactions across voice calls, video meetings, conferences, and chat, while also capturing metadata for interactions that were not recorded so leaders have visibility across the full set of conversations. For recorded calls it provides transcripts and AI analysis, including sentiment detection, predicted customer-satisfaction signals, talk-to-listen ratios, filler-word tracking, conversation highlights, and AI-generated next steps. A distinctive feature is natural-language dashboard creation through its 'Ask Wilma AI' assistant: managers can build custom dashboards or measurement modules by describing what they want to track in plain language, such as quality monitoring or talk-to-listen ratios. The product is aimed at sales managers, revenue and customer-success leaders, support teams, and field-based advisors in organizations where conversations drive revenue. It is positioned as a way to give revenue operations teams structured insight into communication quality and deal-relevant signals without bolting on a separate tool. Wildix operates internationally through a partner network. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Wildix Revenue Intelligence is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Wildix Revenue Intelligence |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI analysis of recorded voice calls, video meetings, conferences, and chats |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic transcription with conversation highlights and AI-generated next steps |
| Team usage | Automated call summaries with highlights, topics, and next steps | Sentiment detection, predicted CSAT signals, and key-moment identification |
| Integrations | Sentiment detection and conversation categorization across interactions | Behavioral metrics such as talk-to-listen ratio and filler-word tracking |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Natural-language dashboard and module creation via the Ask Wilma AI assistant |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Metadata capture for unrecorded interactions to reduce blind spots |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Wildix Revenue Intelligence
Choose Wildix Revenue Intelligence if you need sales managers monitoring call quality and coaching reps across recorded conversations — strengths include built into an existing ucaas platform, so call and meeting data is captured natively.
Eleveo
Wildix Revenue Intelligence
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Wildix Revenue Intelligence is strong for sales managers monitoring call quality and coaching reps across recorded conversations. Both transcribe and summarize meetings.
Eleveo is custom pricing and Wildix Revenue Intelligence is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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