Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Whisperstream: Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Whisperstream when transcribing imported audio recordings privately on-device matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Whisperstream is a privacy-focused Windows dictation app that turns speech into text entirely on-device, with no cloud upload.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Whisperstream is a downloadable Windows desktop application from Lanreal Technologies Inc. that converts speech to text using push-to-talk dictation. Transcription runs entirely locally on the user's PC via the NVIDIA Parakeet model, so audio is never uploaded to the cloud and no account is tied to the user's voice. It works across any application without add-ins or setup, inserting dictated text directly into tools such as Outlook, Gmail, Slack, VS Code, browsers, and Claude Code. Beyond live dictation, it can import and transcribe existing audio recordings, and it keeps a searchable transcript history with audio replay, encrypted on the device. Additional features include AI cleanup that tidies spoken input, a custom vocabulary for names, jargon, and acronyms, per-app custom AI prompts, support for 25 languages, global keyboard shortcuts, and full offline operation. It requires Windows 10 or 11 (64-bit) with at least 8GB RAM. It targets professionals and privacy-conscious knowledge workers who want fast, local voice input rather than typing.
Best suited for
Eleveo is custom pricing (contact sales); Whisperstream is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Whisperstream |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Local, on-device speech-to-text using the NVIDIA Parakeet model (no cloud upload) |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Push-to-talk dictation that inserts text into any application |
| Team usage | Automated call summaries with highlights, topics, and next steps | Audio file import for transcribing existing recordings |
| Integrations | Sentiment detection and conversation categorization across interactions | Searchable, encrypted transcript history with audio replay |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI cleanup plus per-app custom AI prompts and custom vocabulary |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | 25-language support with full offline operation |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Whisperstream
Choose Whisperstream if you need dictating emails, messages, and documents faster than typing — strengths include fully local processing keeps audio private and works offline.
Eleveo
Whisperstream
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Whisperstream is strong for dictating emails, messages, and documents faster than typing. Both transcribe and summarize meetings.
Eleveo is custom pricing and Whisperstream is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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