Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. WhisperLiveKit: Open-source, self-hosted real-time speech-to-text and speaker diarization toolkit with a FastAPI server and web interface, suitable for meeting transcription. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and WhisperLiveKit when building privacy-first transcription into custom applications via compatible apis matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Open-source, self-hosted real-time speech-to-text and speaker diarization toolkit with a FastAPI server and web interface, suitable for meeting transcription.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
WhisperLiveKit is an open-source, self-hosted toolkit for ultra-low-latency real-time speech-to-text and speaker diarization. Rather than naively running Whisper on each audio chunk, it uses state-of-the-art simultaneous-speech research for intelligent buffering and incremental processing, which preserves transcription quality while streaming results with minimal latency. The project ships a complete backend built on FastAPI with WebSocket support, an OpenAI-compatible REST API, a Deepgram-compatible WebSocket protocol, and a simple, customizable HTML and JavaScript web interface that captures microphone audio and streams it to the server. It supports multiple ASR backends including Whisper variants, Voxtral, and Qwen3-ASR, covers 200+ languages with translation, and includes real-time speaker diarization and voice activity detection to reduce processing overhead. It can handle multiple concurrent users on a single backend and is distributed via PyPI with Docker images for both GPU and CPU. Licensed under Apache 2.0 and actively maintained into 2026, the project explicitly lists meeting transcription, accessibility tooling, and podcast or call transcription with speaker identification among its intended use cases, making it a practical building block for private, on-premise meeting transcription pipelines. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); WhisperLiveKit is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | WhisperLiveKit |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time streaming speech-to-text with low latency over WebSocket |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Real-time speaker diarization to distinguish multiple speakers |
| Team usage | Automated call summaries with highlights, topics, and next steps | FastAPI backend with OpenAI-compatible REST API and Deepgram-compatible WebSocket protocol |
| Integrations | Sentiment detection and conversation categorization across interactions | Multiple ASR backends (Whisper variants, Voxtral, Qwen3-ASR) and 200+ language support with translation |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Included customizable HTML/JavaScript web interface and Docker images (GPU and CPU) |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Voice activity detection and multi-user support on a single backend |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
WhisperLiveKit
Choose WhisperLiveKit if you need self-hosted real-time meeting transcription with speaker labels — strengths include fully open source (apache 2.0) and self-hostable for private, on-premise transcription.
Eleveo
WhisperLiveKit
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while WhisperLiveKit is strong for self-hosted real-time meeting transcription with speaker labels. Both transcribe and summarize meetings.
Eleveo is custom pricing and WhisperLiveKit is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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