Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. VoicePen: Apple-native AI app that records and transcribes meetings, lectures, and voice memos, then turns them into summaries and rewritten notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and VoicePen when transcribing lectures and turning them into study notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Apple-native AI app that records and transcribes meetings, lectures, and voice memos, then turns them into summaries and rewritten notes.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
VoicePen is a voice-first AI note taker built natively for the Apple ecosystem, running across iPhone, iPad, Apple Watch, and Mac. The app records and transcribes spoken audio into text, handling everything from short memos to long lectures, meetings, podcasts, and imported recordings. Once a recording is transcribed, VoicePen uses AI to generate easy-to-read summaries, structured notes, and study materials, and it offers a large set of rewrite options to reformat transcripts into bullet points, professional formats, or more casual styles. It can pull in audio and video from sources such as files, Voice Memos, Zoom recordings, podcasts, and YouTube, and it separates and labels different speakers within a transcript. A chat feature lets users ask questions about the transcribed content to surface key takeaways and action steps. VoicePen supports many languages, includes offline recording, and syncs data through iCloud, positioning itself as a personal second-brain capture tool for individuals who think and work by talking rather than typing. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); VoicePen is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | VoicePen |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Records and transcribes meetings, lectures, memos, and imported audio/video |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI-generated summaries plus 25+ rewrite and reformatting options |
| Team usage | Automated call summaries with highlights, topics, and next steps | Speaker separation and labeling within transcripts |
| Integrations | Sentiment detection and conversation categorization across interactions | Chat-with-your-notes Q&A to extract takeaways and action steps |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Imports from Voice Memos, Zoom recordings, podcasts, YouTube, and files |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Multilingual transcription with offline recording and iCloud sync |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
VoicePen
Choose VoicePen if you need capturing and summarizing in-person meetings and 1:1 conversations — strengths include native across iphone, ipad, apple watch, and mac with icloud sync.
Eleveo
VoicePen
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while VoicePen is strong for capturing and summarizing in-person meetings and 1:1 conversations. Both transcribe and summarize meetings.
Eleveo is custom pricing and VoicePen is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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