Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. VIQ Solutions: VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and VIQ Solutions when law firms recording depositions and case notes for searchable, editable documents matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
VIQ Solutions is an enterprise provider of AI-driven speech-to-text transcription, digital voice and video capture technology, and managed transcription services for legal, government, and other regulated industries.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
VIQ Solutions is a publicly traded (TSXV: VQS) provider of secure, AI-driven digital voice and video capture and transcription technology with deployments in courtrooms across more than 25 countries. Its core platform, NetScribe, manages the documentation workflow from recording and dictation through editing and document distribution, supporting single and multi-channel recordings, including For The Record (TRM) and JAVS (OGG) audio files. Its speech-to-text engine, aiAssist, combines AI, machine learning, and natural language processing with human review to turn single- and multi-speaker audio and audio/video into formatted draft transcripts. The FirstDraft product lets legal professionals record depositions and case notes that are automatically converted into editable, searchable documents. Features include video-synced in-app transcript editing and AI-enabled translation for several non-English languages. VIQ serves courts, law firms, law enforcement, insurance, and media broadcasting, blending recording hardware/software with managed transcription services. It is geared toward organizations producing high volumes of accurate, official documentation from recorded proceedings.
Best suited for
Eleveo is custom pricing (contact sales); VIQ Solutions is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | VIQ Solutions |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | NetScribe transcription workflow platform from dictation to document distribution |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | aiAssist AI/ML/NLP speech-to-text engine for single- and multi-speaker audio and video |
| Team usage | Automated call summaries with highlights, topics, and next steps | FirstDraft: record depositions and case notes into editable, searchable documents |
| Integrations | Sentiment detection and conversation categorization across interactions | Support for multi-channel recordings including For The Record (TRM) and JAVS (OGG) files |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Video-synced in-app transcript editing |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | AI-enabled translation and transcription for non-English languages (Spanish, French, German, Dutch and more) |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
VIQ Solutions
Choose VIQ Solutions if you need producing official court and legal proceeding transcripts from recorded audio/video — strengths include decades of domain expertise with deployments in courtrooms across 25+ countries.
Eleveo
VIQ Solutions
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while VIQ Solutions is strong for producing official court and legal proceeding transcripts from recorded audio/video. Both transcribe and summarize meetings.
Eleveo is custom pricing and VIQ Solutions is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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