Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Vanie: Vanie is an India-first AI conversation intelligence and QA platform that transcribes and analyzes 100% of contact center calls, chats, and emails in real time. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Vanie when transcribing and analyzing hinglish and regional-language customer conversations for indian enterprises matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Vanie is an India-first AI conversation intelligence and QA platform that transcribes and analyzes 100% of contact center calls, chats, and emails in real time.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Vanie is an agentic AI conversation intelligence and quality assurance platform built for contact centers, with a particular focus on the Indian and broader APAC market. It automatically converts 100% of customer interactions across calls, chats, and emails into text, then analyzes them for sentiment, intent, objections, compliance risks, script adherence, and missed upsell or cross-sell opportunities. The platform produces call summaries, automates QA audits across every interaction rather than a sampled subset, and delivers real-time agent assistance with prompts and alerts during live calls, plus post-call coaching and performance dashboards. Its distinguishing feature is the proprietary Vanie LLM, a model the company describes as built on LLaMA and customized for contact center conversations, designed to handle Hinglish, code-mixed speech, and regional Indian dialects such as Hindi, Tamil, Telugu, Kannada, and Marathi. Vanie targets business leaders, QA teams, supervisors, and agents in high-volume, regulated sectors including BFSI, FinTech, HealthTech, and BPOs, where automated, language-aware monitoring and compliance matter.
Best suited for
Eleveo is custom pricing (contact sales); Vanie is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Vanie |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time transcription that converts 100% of calls, chats, and emails into text |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automated quality assurance auditing every interaction instead of a manual sample |
| Team usage | Automated call summaries with highlights, topics, and next steps | Conversation intelligence with sentiment, intent, objection, and keyword/topic analysis |
| Integrations | Sentiment detection and conversation categorization across interactions | Proprietary Vanie LLM supporting Hinglish, code-mixed speech, and regional Indian dialects |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Real-time agent assistance with live prompts, alerts, and contextual guidance |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Compliance and script-adherence monitoring with performance dashboards and coaching |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Vanie
Choose Vanie if you need automating quality assurance and compliance audits across every contact center call — strengths include strong support for hinglish, code-mixed, and indian regional languages where english-optimized tools struggle.
Eleveo
Vanie
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Vanie is strong for automating quality assurance and compliance audits across every contact center call. Both transcribe and summarize meetings.
Eleveo is custom pricing and Vanie is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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