Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. VALSEA: A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and VALSEA when converting voice notes and field recordings into action items and crm entries for regional operations teams matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
VALSEA is a Singapore-built speech-intelligence platform designed to understand Southeast Asian accented and code-switched speech that mainstream models often mishandle. It transcribes audio and turns it into structured output, including annotated transcripts, English conversions, translations, sentiment, and meeting-style notes with action items and decisions. The platform is tuned for Singlish, Malay, Indonesian, Thai, Vietnamese, Filipino, Tamil, and Khmer, plus East Asian languages, and is built for "messy reality" such as WhatsApp compression, Zoom artifacts, and noisy environments rather than studio-quality audio. Users can try an interactive demo on the homepage by selecting a language and recording or uploading audio to see transcription with semantic tagging and sentiment analysis. Beyond raw transcripts, VALSEA emphasizes turning voice into workflows, generating meeting notes for a CRM, assigning action items, and triggering follow-ups. It targets regional SMEs, support and sales teams, field operations, and content creators, and offers REST API, webhooks, a dashboard, and connections to Zapier, Make, and n8n.
Best suited for
Eleveo is custom pricing (contact sales); VALSEA is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | VALSEA |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Transcription of Southeast Asian accented and code-switched speech (Singlish, Malay, Thai, Vietnamese, Tamil, Khmer, and more) |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Semantic tagging plus sentiment and emotion analysis on transcripts |
| Team usage | Automated call summaries with highlights, topics, and next steps | Multilingual translation and plain-English conversion of voice notes |
| Integrations | Sentiment detection and conversation categorization across interactions | Meeting-style structured output: summaries, action items, and documented decisions/owners |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Robustness to real-world audio (WhatsApp compression, Zoom artifacts, background noise) |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Workflow automation via REST API, webhooks, dashboard, and Zapier/Make/n8n integrations |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
VALSEA
Choose VALSEA if you need transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages — strengths include specialized handling of southeast asian accents and code-switching that general transcription tools struggle with.
Eleveo
VALSEA
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while VALSEA is strong for transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages. Both transcribe and summarize meetings.
Eleveo is custom pricing and VALSEA is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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