Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. UserCall: AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and UserCall when triggering qualitative interviews after key in-product events matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI-moderated voice user interview tool that runs qualitative discovery calls and turns transcripts into evidence-linked themes.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
UserCall is a qualitative research platform centered on AI-moderated voice (and text) user interviews. Researchers create a custom AI interviewer link, and the AI conducts structured one-to-one conversations using qualitative research best practices, asking adaptive follow-up questions to probe for depth that surveys typically miss. Sessions can run from a few minutes up to around 45 minutes and support 30-plus languages with customizable voices, with AI-powered translation and moderation for reaching global audiences. Interviews can be triggered automatically after key product moments such as signup, onboarding friction, upgrade hesitation, feature adoption, cancellation, or checkout abandonment, and the platform connects with analytics tools including PostHog, GA4, Mixpanel, Amplitude, and Segment. On the analysis side, UserCall converts interview transcripts into organized theme hierarchies with tagged excerpts, links conclusions back to supporting quotes, and offers an AI chat for custom exploration and pattern detection across the collected data. It is positioned for continuous discovery, voice-of-customer programs, and large-scale qualitative studies where scheduling many human-moderated sessions would be impractical. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); UserCall is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | UserCall |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI-moderated voice and text interviews via shareable interviewer links |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Adaptive follow-up questioning trained on qualitative research practices |
| Team usage | Automated call summaries with highlights, topics, and next steps | Event-triggered interviews tied to product moments (signup, cancellation, etc.) |
| Integrations | Sentiment detection and conversation categorization across interactions | Theme hierarchies with tagged, quote-linked excerpts from transcripts |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI chat for custom exploration and pattern detection across data |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Support for 30+ languages with AI translation and moderation |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
UserCall
Choose UserCall if you need continuous product discovery and voice-of-customer programs — strengths include captures deeper qualitative context than static surveys without live scheduling.
Eleveo
UserCall
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while UserCall is strong for continuous product discovery and voice-of-customer programs. Both transcribe and summarize meetings.
Eleveo is custom pricing and UserCall is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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