Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Typeless: Typeless is an AI voice dictation app that turns natural speech into polished, ready-to-use text across the apps you already use. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Typeless when dictating across productivity and communication apps on desktop and mobile matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Typeless is an AI voice dictation app that turns natural speech into polished, ready-to-use text across the apps you already use.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Typeless is an AI voice dictation tool that converts spoken words into clean, formatted text in real time. Rather than producing a raw transcript, it cleans up speech as you talk: removing filler words like "um" and "uh," recognizing when you correct yourself mid-sentence and keeping only the final intended wording, and auto-formatting spoken lists and key points into structured text. It adapts tone to context, supports a personal dictionary for custom terms, and lets you edit existing text by selecting it and saying how you want it changed. Typeless captures audio through its app and dictation keyboard and inserts the resulting text directly into whatever you are working in, claiming compatibility across dozens of applications such as Notion, Google Docs, Slack, Gmail, and others. It runs on macOS, Windows, iOS, and Android, and supports 100+ languages with automatic detection plus translation. It is aimed at professionals, writers, students, and developers who want to draft messages, emails, and documents faster than typing.
Best suited for
Eleveo is custom pricing (contact sales); Typeless is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Typeless |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time speech-to-text dictation that inserts directly into other apps |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic filler-word removal and self-correction recognition |
| Team usage | Automated call summaries with highlights, topics, and next steps | Auto-formatting of spoken lists and structured content |
| Integrations | Sentiment detection and conversation categorization across interactions | Context-aware tone adaptation and personal dictionary for custom terms |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Voice commands to edit and revise existing text |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | 100+ language support with automatic detection and translation |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Typeless
Choose Typeless if you need drafting emails, messages, and documents by speaking instead of typing — strengths include cross-platform coverage including macos, windows, ios, and native android.
Eleveo
Typeless
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Typeless is strong for drafting emails, messages, and documents by speaking instead of typing. Both transcribe and summarize meetings.
Eleveo is custom pricing and Typeless is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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