Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. TurboScribe: Whisper-based web app that transcribes uploaded audio and video files, including meetings, interviews, and podcasts, with speaker labels and subtitle export. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and TurboScribe when generating subtitle files for podcast video and webinar recordings matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Whisper-based web app that transcribes uploaded audio and video files, including meetings, interviews, and podcasts, with speaker labels and subtitle export.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
TurboScribe is a browser-based transcription service that converts uploaded audio and video files into text using OpenAI's Whisper speech-recognition model. Users upload recordings in common formats such as MP3, MP4, and WAV, and TurboScribe processes them into structured transcripts that can be exported as plain text, DOCX, PDF, or SRT and VTT subtitle files. The tool supports a large number of languages for both transcription and translation, and it automatically labels different speakers in a recording, which makes it usable for multi-participant content like meetings, interviews, and podcasts. Because it works from uploaded files rather than joining live calls, it pairs with recordings exported from platforms such as Zoom, Microsoft Teams, and Google Meet. It handles long recordings and batch uploads, and the interface is oriented toward people who need to turn a recorded conversation into a searchable, editable document or into captions for video. TurboScribe is aimed at individuals and small teams, including journalists, researchers, content creators, and professionals who regularly transcribe recorded meetings and interviews. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); TurboScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | TurboScribe |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Audio and video transcription powered by the Whisper speech-recognition model |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic speaker labeling for multi-participant recordings |
| Team usage | Automated call summaries with highlights, topics, and next steps | Transcription and translation across a large set of languages |
| Integrations | Sentiment detection and conversation categorization across interactions | Export to plain text, DOCX, PDF, and SRT/VTT subtitle formats |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Support for long recordings and batch uploads of multiple files |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Works with recordings exported from Zoom, Teams, and Google Meet |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
TurboScribe
Choose TurboScribe if you need transcribing recorded meetings and interviews into searchable documents — strengths include built on the whisper model, which handles varied accents and technical terms reasonably well.
Eleveo
TurboScribe
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while TurboScribe is strong for transcribing recorded meetings and interviews into searchable documents. Both transcribe and summarize meetings.
Eleveo is custom pricing and TurboScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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