Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Triple Session: AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Triple Session when onboarding and ramping new reps with linked training content matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI coaching intelligence platform that records and scores sales calls against your playbook and pairs feedback with a built-in training academy.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Triple Session is an AI coaching intelligence platform aimed at small and mid-market sales teams that want call coaching without the cost of enterprise revenue-intelligence suites. A meeting bot joins calls on Zoom and Google Meet to record and transcribe them, then the AI reviews 100% of conversations against the team's own playbook and sales best practices. It scores reps across competencies such as discovery, objection handling, and methodology adherence, and generates coaching briefs so managers can act without listening to full recordings. What distinguishes Triple Session from pure conversation-intelligence tools is its built-in Academy, a gamified library of bite-sized sessions and certificated courses spanning a wide range of sales skills, so identified gaps connect directly to training content. Additional capabilities include an Ask AI Coach natural-language assistant, deal review analysis, company-wide trend insights, and CRM updates pushed to Salesforce and HubSpot. It integrates with tools including Aircall and Fireflies, supports many languages, and is SOC 2 Type II certified, positioning it as an affordable coaching-plus-enablement option for SDR and AE teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Triple Session is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Triple Session |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Meeting bot that records and transcribes calls on Zoom and Google Meet |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI scoring of every call against a custom playbook and sales best practices |
| Team usage | Automated call summaries with highlights, topics, and next steps | Automated coaching briefs and deal review analysis for managers |
| Integrations | Sentiment detection and conversation categorization across interactions | Built-in gamified sales training Academy with courses and certificates |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Ask AI Coach natural-language assistant and company-wide insights |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | CRM integrations with Salesforce and HubSpot, plus Aircall and Fireflies |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Triple Session
Choose Triple Session if you need coaching sdrs and aes against a defined sales playbook — strengths include combines call coaching with a built-in training academy in one tool.
Eleveo
Triple Session
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Triple Session is strong for coaching sdrs and aes against a defined sales playbook. Both transcribe and summarize meetings.
Eleveo is custom pricing and Triple Session is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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