Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Transgate: Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Transgate when generating summaries and action items from recorded sessions for researchers, legal, or medical professionals matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Transgate is an AI transcription platform that converts uploaded audio and video from meetings, calls, and interviews into searchable text, then summarizes, highlights, and lets you chat with the transcript.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Transgate is an AI-powered transcription and translation platform for turning recorded meetings, calls, interviews, and videos into accurate text. Rather than joining live calls as a meeting bot, it works on an upload basis: users upload an audio or video file (common formats such as MP3, WAV, MP4, MOV are supported) and transcription begins automatically. The platform layers AI analysis on top of the transcript, generating summaries and smart highlights that surface key decisions and action items, and offering an interactive chat feature so users can ask questions about the content and locate specific moments. It supports transcription and translation across 50+ languages and is offered through a web platform and a mobile app. Transgate markets itself to professionals across business, academia, research, legal, medical, and media fields, emphasizing privacy with stated GDPR compliance and SSL encryption. An API is referenced in the site footer, but the core offering is an end-user transcription product rather than a developer-only service.
Best suited for
Eleveo is custom pricing (contact sales); Transgate is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Transgate |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Upload-based audio and video transcription supporting common file formats |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI summaries and smart highlights surfacing key decisions and action items |
| Team usage | Automated call summaries with highlights, topics, and next steps | Interactive chat with the transcript to query content and find key moments |
| Integrations | Sentiment detection and conversation categorization across interactions | AI translation across 50+ languages |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Multi-language transcription support |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Web platform plus a mobile app |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Transgate
Choose Transgate if you need transcribing recorded business meetings, interviews, and calls into shareable, searchable notes — strengths include pay-as-you-go pricing with a no-credit-card free trial lowers the barrier to entry.
Eleveo
Transgate
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Transgate is strong for transcribing recorded business meetings, interviews, and calls into shareable, searchable notes. Both transcribe and summarize meetings.
Eleveo is custom pricing and Transgate is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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