Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. TranscribeAudio: A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and TranscribeAudio when transcribing online lectures, courses, and webinars for study notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
TranscribeAudio is a Chrome browser extension that captures the audio playing in any browser tab and turns it into real-time text, displayed in a repositionable floating caption overlay while you keep working. It is aimed at people who want live captions and transcripts for online meetings, lectures, courses, podcasts, webinars, and videos. Because it works from tab audio rather than joining calls as a meeting bot, it can transcribe Zoom, Google Meet, YouTube, Vimeo, and essentially any site with audio or video without sending notifications into the call. Transcription is powered by OpenAI's Whisper-based speech recognition, which the company says handles accents, background noise, and specialized terminology, and supports over 50 languages. Setup is a three-step flow: install from the Chrome Web Store, sign in, then click Start Transcribing on a tab. Finished transcripts can be exported as text files for notes, summaries, or sharing, with cloud storage listed as an upcoming feature. The product offers a free tier with paid upgrades for more usage, languages, and faster transcription.
Best suited for
Eleveo is custom pricing (contact sales); TranscribeAudio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | TranscribeAudio |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time, live transcription of any browser tab's audio |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Repositionable floating caption overlay that stays on screen while you work |
| Team usage | Automated call summaries with highlights, topics, and next steps | Tab-audio capture that works without joining meetings as a bot |
| Integrations | Sentiment detection and conversation categorization across interactions | OpenAI Whisper-based speech recognition across 50+ languages |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Compatibility with YouTube, Zoom, Google Meet, Vimeo, and any audio/video site |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Export of transcripts as TXT files for notes and sharing |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
TranscribeAudio
Choose TranscribeAudio if you need generating live captions and transcripts for zoom and google meet calls without a bot — strengths include captures meeting and video audio without a visible bot joining the call.
Eleveo
TranscribeAudio
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while TranscribeAudio is strong for generating live captions and transcripts for zoom and google meet calls without a bot. Both transcribe and summarize meetings.
Eleveo is custom pricing and TranscribeAudio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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