Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Transcri: Transcri is an AI-powered web platform that transcribes, subtitles, and translates uploaded audio and video files across more than 100 languages. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Transcri when generating multilingual subtitles and translations for video content matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Transcri is an AI-powered web platform that transcribes, subtitles, and translates uploaded audio and video files across more than 100 languages.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Transcri is a cloud-based, AI-powered transcription platform that converts uploaded audio and video files into accurate text, subtitles, and translations. Users upload recordings through the browser, and the service automatically generates transcripts with speaker identification and supports more than 100 languages. An online editor lets users refine results and switch between dialogue mode and subtitle mode, while content can be exported in 20-plus formats compatible with YouTube and common video-editing software. A built-in AI assistant can query a file, summarize discussions, extract key moments, add chapters, and help write reports, making recorded meetings and interviews easier to review. Collaboration features allow teams to share projects and manage workflows together. The platform emphasizes data security, with AES-256 encryption and EU-based data handling. Because it works from pre-recorded files rather than joining live calls, Transcri suits users who already have meeting recordings, interviews, podcasts, or video content they need transcribed. It targets businesses, media organizations, educational institutions, and public-sector teams.
Best suited for
Eleveo is custom pricing (contact sales); Transcri is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Transcri |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI transcription of uploaded audio and video files |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic speaker identification (diarization) |
| Team usage | Automated call summaries with highlights, topics, and next steps | Subtitle generation with export in 20+ formats |
| Integrations | Sentiment detection and conversation categorization across interactions | Translation and transcription across 100+ languages |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI assistant to summarize, extract key moments, and write reports |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Online editor with dialogue and subtitle modes plus team collaboration |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Transcri
Choose Transcri if you need transcribing and subtitling recorded meetings, interviews, and webinars — strengths include supports a very large number of languages for transcription and translation.
Eleveo
Transcri
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Transcri is strong for transcribing and subtitling recorded meetings, interviews, and webinars. Both transcribe and summarize meetings.
Eleveo is custom pricing and Transcri is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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