Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Tongyi Tingwu: Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Tongyi Tingwu when students and educators turning lectures into searchable summarized notes matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Tongyi Tingwu is an AI assistant from Alibaba Cloud focused on audio and video content for work and study, including meetings and lectures. It transcribes spoken audio into text, translates speech, and generates summaries using large language models, helping users record, organize, and analyze multimedia content. The service operates in real time, transcribing meetings and lectures as they happen, and it separates speakers so transcripts can attribute statements to different participants. Beyond core transcription and summarization, Tongyi Tingwu can extract structured information from recordings, including pulling slide content from video, which is useful for capturing presentations alongside spoken discussion. It supports multiple languages for transcription and translation, with strong coverage of Chinese and English among other major languages. The tool is accessible through a web interface and a browser extension, and it integrates with Alibaba's cloud ecosystem, including cloud storage. Tongyi Tingwu is aimed at professionals, students, and content creators in the Chinese market who need to efficiently turn meetings, lectures, and other audio or video into organized, searchable, and summarized text rather than reviewing recordings manually. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Tongyi Tingwu is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Tongyi Tingwu |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time transcription of meetings and lectures |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Speech translation across multiple languages |
| Team usage | Automated call summaries with highlights, topics, and next steps | LLM-based summarization of audio and video content |
| Integrations | Sentiment detection and conversation categorization across interactions | Speaker separation for attributed transcripts |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Slide/PPT extraction from video content |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Web interface and browser extension access |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Tongyi Tingwu
Choose Tongyi Tingwu if you need chinese professionals transcribing and summarizing meetings in real time — strengths include backed by alibaba cloud with llm-powered summarization.
Eleveo
Tongyi Tingwu
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Tongyi Tingwu is strong for chinese professionals transcribing and summarizing meetings in real time. Both transcribe and summarize meetings.
Eleveo is custom pricing and Tongyi Tingwu is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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