Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. TongueType: TongueType is a privacy-focused macOS voice dictation app that turns speech into text on-device using a local Whisper AI model. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and TongueType when transcribing recorded audio or video files locally, such as meeting or interview recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
TongueType is a privacy-focused macOS voice dictation app that turns speech into text on-device using a local Whisper AI model.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
TongueType is a voice dictation application for macOS that converts speech to text entirely on-device using a locally-run Whisper AI model, so audio never leaves the Mac. It lives in the menu bar with no dock icon, and works as a press-to-talk input method: the user holds a configurable hotkey (or uses a double-tap latch), speaks, and the transcribed text is inserted at the cursor in any application that accepts text input. Beyond live dictation, it can transcribe audio and video files (such as WAV, MP3, MP4, and MOV). It supports multiple languages including English, Spanish, French, German, Japanese, Chinese, and Korean, with automatic language detection, plus customizable post-processing rules, overlay appearance, and microphone options. Preferences can sync across Macs via iCloud. It requires macOS 14+ on Apple Silicon (M1 or later). The app is aimed at people who want faster text entry than typing, professionals needing quick transcription, and users with typing difficulties (arthritis, RSI, tremor, and similar accessibility needs).
Best suited for
Eleveo is custom pricing (contact sales); TongueType is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | TongueType |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | On-device speech-to-text using a local Whisper AI model (no cloud) |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Press-to-talk hotkey dictation with double-tap latch, inserting text at the cursor in any app |
| Team usage | Automated call summaries with highlights, topics, and next steps | Audio and video file transcription (WAV, MP3, MP4, MOV) |
| Integrations | Sentiment detection and conversation categorization across interactions | Multi-language support with automatic language detection (English, Spanish, French, German, Japanese, Chinese, Korean, and more) |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Customizable post-processing rules, overlay appearance, and microphone options |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | iCloud sync of preferences across multiple Macs |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
TongueType
Choose TongueType if you need dictating text into any macos application instead of typing — strengths include fully on-device processing with no servers or accounts, strong for privacy.
Eleveo
TongueType
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while TongueType is strong for dictating text into any macos application instead of typing. Both transcribe and summarize meetings.
Eleveo is custom pricing and TongueType is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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