Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. timeOS: AI that auto-joins calls and delivers notes plus daily briefings The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and timeOS when cross-tool follow-ups matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI that auto-joins calls and delivers notes plus daily briefings
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
timeOS is an AI meeting assistant that automatically captures, transcribes, and summarizes meetings across major conferencing platforms, then routes the resulting notes and action items into the tools teams already use. It positions itself as an AI layer over your workday: beyond producing summaries, it aims to handle follow-through by syncing notes to documents, task managers, and other apps so nothing falls through the cracks after a call. It supports multiple languages and can generate concise recaps that are easy to share with attendees and stakeholders. Because it focuses on automating the post-meeting workflow, timeOS appeals to busy professionals and teams who want notes to flow automatically into their systems rather than copying them by hand. It is typically used for recurring meetings, cross-tool follow-ups, and keeping a searchable record of decisions, with an emphasis on reducing the manual admin that surrounds meetings. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Notion, Slack. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); timeOS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | timeOS |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic capture and transcription |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI summaries and action items |
| Team usage | Automated call summaries with highlights, topics, and next steps | Sync notes to docs and task tools |
| Integrations | Sentiment detection and conversation categorization across interactions | Multi-language support |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Shareable recaps |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Automatic capture and transcription |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
timeOS
Choose timeOS if you need automated post-meeting workflows — strengths include automates post-meeting follow-up across tools.
Eleveo
timeOS
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while timeOS is strong for automated post-meeting workflows. Both transcribe and summarize meetings.
Eleveo is custom pricing and timeOS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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