Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. TeamsMaestro: A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and TeamsMaestro when capturing action items from recurring teams meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
TeamsMaestro, from Maestro Labs, is an AI meeting assistant built specifically for Microsoft Teams. Its bot joins Teams calls a few minutes before they start based on your calendar, or it can be invited manually by adding teams@maestrolabs.com as a participant. During the meeting it listens to the conversation and then automatically generates structured meeting summaries with key discussion points, and it identifies action items so teams can track follow-up tasks. The tool supports more than 20 languages, detecting the spoken language and providing summaries accordingly. Meeting notes are stored within the Teams workspace and shared by email to participants, keeping the workflow close to where Teams users already work. TeamsMaestro is described as Microsoft Attested and is available across desktop, mobile, and web on Windows and macOS. Because it is purpose-built for Teams rather than spanning many platforms, it is well suited to organizations standardized on Microsoft Teams that want automated transcription, summaries, and action-item capture without manual note-taking. A free tier with a limited number of monthly meeting notes is offered alongside paid options. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); TeamsMaestro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | TeamsMaestro |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Purpose-built for Microsoft Teams meetings |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Bot auto-joins scheduled calls or can be invited manually |
| Team usage | Automated call summaries with highlights, topics, and next steps | Automatic meeting summaries with key discussion points |
| Integrations | Sentiment detection and conversation categorization across interactions | Automatic action-item identification |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Support for 20+ languages with spoken-language detection |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Notes stored in the Teams workspace and shared by email |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
TeamsMaestro
Choose TeamsMaestro if you need organizations standardized on microsoft teams needing automatic notes — strengths include deep, native-feeling focus on microsoft teams workflows.
Eleveo
TeamsMaestro
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while TeamsMaestro is strong for organizations standardized on microsoft teams needing automatic notes. Both transcribe and summarize meetings.
Eleveo is custom pricing and TeamsMaestro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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