Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Supanote: Supanote is an AI scribe that transcribes therapy sessions and automatically generates structured, compliant clinical progress notes for mental health professionals. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Supanote when reducing manual documentation time for solo and small mental health practices matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Supanote is an AI scribe that transcribes therapy sessions and automatically generates structured, compliant clinical progress notes for mental health professionals.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Supanote is an AI-powered clinical documentation assistant built for mental health professionals such as therapists, psychologists, social workers, counselors, and coaches. It captures session content by recording live sessions, accepting uploaded audio files, or taking voice dictation, then auto-transcribes the audio with automatic language detection across many languages. From the transcript, it generates structured progress notes in standard clinical formats including SOAP, DAP, GIRP, BIRP, and SIRP, along with intake and custom note types. Supanote is designed for both in-person and telehealth sessions, and notes can be copied or downloaded into leading electronic health record (EHR) systems; the site lists integrations or compatibility with platforms such as SimplePractice, TherapyNotes, Valant, Tebra, DrChrono, ICANotes, and Carepatron. The company emphasizes data security and healthcare compliance, stating end-to-end encryption, secure storage, and HIPAA, PHIPA, PIPEDA, and GDPR alignment, with recordings deleted after transcription. It is aimed at individual clinicians and small mental health practices seeking to reduce documentation time.
Best suited for
Eleveo is custom pricing (contact sales); Supanote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Supanote |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Records, uploads, or dictates session audio for note creation |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic transcription with multi-language detection |
| Team usage | Automated call summaries with highlights, topics, and next steps | Generates structured clinical notes (SOAP, DAP, GIRP, BIRP, SIRP, intake, custom) |
| Integrations | Sentiment detection and conversation categorization across interactions | Compatibility with leading EHR systems via copy or download |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Support for both in-person and telehealth sessions |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Security and compliance posture stated as HIPAA, PHIPA, PIPEDA, and GDPR |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Supanote
Choose Supanote if you need therapists generating compliant progress notes from recorded sessions — strengths include purpose-built for mental health clinical documentation rather than generic notes.
Eleveo
Supanote
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Supanote is strong for therapists generating compliant progress notes from recorded sessions. Both transcribe and summarize meetings.
Eleveo is custom pricing and Supanote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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