Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. SummarizeX: AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and SummarizeX when turning recorded lectures into structured study notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI voice-memo app that records, transcribes, and summarizes meetings, calls, and lectures across phone, smartwatch, and web.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
SummarizeX is an AI voice-recording and note-taking app built by SoftRadix Technologies that lets you capture meetings, calls, lectures, and personal voice memos and turn them into transcripts and structured summaries. You can record live audio directly on a phone, Apple Watch, or Wear OS device, including offline without an internet connection, or import existing files such as audio, video, PDFs, Word documents, spreadsheets, and images containing text, as well as YouTube and website links. Its AI engine transcribes speech in more than 120 languages and offers several summary output formats, including a quick overview with key points, a detailed summary, a lecture-notes mode, and a structured list of action items for meetings. An interactive chat feature lets you ask questions about any transcript. The app integrates with Zoom, Google Meet, and Microsoft Teams for meeting capture, and supports multi-format export. SummarizeX is available on iOS (iPhone, iPad, Apple Watch, Mac with Apple Silicon, and Vision Pro), Android phones and Wear OS, and as a web app at app.summarizex.ai. The website footer reflects active operation into 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); SummarizeX is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | SummarizeX |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Records meetings, calls, lectures, and voice memos on phone, Apple Watch, or Wear OS, including offline |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI transcription supporting 120+ languages |
| Team usage | Automated call summaries with highlights, topics, and next steps | Multiple summary formats: overview/key points, detailed summary, lecture notes, and action items |
| Integrations | Sentiment detection and conversation categorization across interactions | Imports audio, video, PDFs, documents, images with text, plus YouTube and website links |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Interactive chat to ask questions about a transcript |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Integrations with Zoom, Google Meet, and Microsoft Teams |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
SummarizeX
Choose SummarizeX if you need capturing and summarizing in-person or remote meetings with action items — strengths include wide platform coverage including ios, android, smartwatches, and web.
Eleveo
SummarizeX
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while SummarizeX is strong for capturing and summarizing in-person or remote meetings with action items. Both transcribe and summarize meetings.
Eleveo is custom pricing and SummarizeX is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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