Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Suisse Notes: Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Suisse Notes when generating branded, template-based minutes for swiss companies matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Suisse Notes is an AI meeting assistant from Suisse IT GmbH, based in Berikon, Switzerland. It transcribes online meetings on Microsoft Teams, Zoom and Google Meet by joining automatically, and can also capture in-person discussions, then turns the conversation into structured outputs. The platform supports more than 50 languages with automatic language detection and places particular emphasis on Swiss German dialects, which are often poorly handled by international tools. Beyond transcription, Suisse Notes offers automatic speaker identification and name assignment, automatic meeting-minute generation using custom templates with corporate branding, automatic to-do detection, real-time translation and a per-meeting AI chatbot for asking questions about a discussion. Data is stored and processed exclusively in Swiss data centers, and the service describes GDPR and Swiss nFADP-compliant processing. It offers both cloud and on-premise deployment options, making it suitable for organizations with elevated data-sovereignty needs. Suisse Notes targets Swiss businesses and teams that want meeting documentation in their own language with strict local data residency. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Suisse Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Suisse Notes |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Transcription in 50+ languages with strong Swiss German support |
| Team usage | Automated call summaries with highlights, topics, and next steps | Automatic speaker identification and name assignment |
| Integrations | Sentiment detection and conversation categorization across interactions | Branded meeting minutes from custom templates, plus automatic to-do detection |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Per-meeting AI chatbot, live translation, and cloud or on-premise deployment |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Suisse Notes
Choose Suisse Notes if you need documenting swiss german meetings that international tools transcribe poorly — strengths include specialized swiss german recognition that many global tools lack.
Eleveo
Suisse Notes
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Suisse Notes is strong for documenting swiss german meetings that international tools transcribe poorly. Both transcribe and summarize meetings.
Eleveo is custom pricing and Suisse Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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