Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. spf.io: AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and spf.io when providing multilingual accessibility for webinars streamed via zoom, youtube, or obs matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
spf.io, operated by TheoTech LLC, is an AI-powered captioning and translation platform built for in-person, virtual, and hybrid events. It provides automatic live captions and real-time translation in more than 100 languages, plus AI-generated translated audio in over 70 languages, so multilingual and deaf or hard-of-hearing audiences can follow sessions in their preferred language. Output can be shown on projectors with up to four languages at once, embedded into web and app players, or accessed by attendees on mobile devices through a QR code or URL with both text and audio options. The platform integrates with common meeting and streaming tools including Zoom, Microsoft Teams, Google Meet, YouTube, Facebook Live, OBS, StreamYard, vMix, and Twitch. Beyond fully automatic captions, spf.io supports supervised and edited captioning for quality control, bidirectional translation, manuscript-based delivery, and interpreter subtitling. It offers customization such as vocabulary fine-tuning, adapted machine translation models, custom speech recognition, and profanity filtering, and it makes remote operators, professional captioners, and interpreters available as add-on services. The company publishes ongoing product updates into 2026, confirming it is actively operating. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); spf.io is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | spf.io |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic live captions and translation in 100+ languages, with translated audio in 70+ |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Projector display of up to four languages plus mobile QR/URL attendee access |
| Team usage | Automated call summaries with highlights, topics, and next steps | Integrations with Zoom, Teams, Google Meet, YouTube, OBS, StreamYard, vMix, and Twitch |
| Integrations | Sentiment detection and conversation categorization across interactions | Supervised/edited captioning and bidirectional translation modes |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Vocabulary fine-tuning, custom speech recognition, and adapted translation models |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Optional professional captioners, interpreters, and remote operators as add-ons |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
spf.io
Choose spf.io if you need captioning and translating large in-person conferences across projectors and mobile devices — strengths include very broad language coverage for both captions and translated audio.
Eleveo
spf.io
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while spf.io is strong for captioning and translating large in-person conferences across projectors and mobile devices. Both transcribe and summarize meetings.
Eleveo is custom pricing and spf.io is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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